Taxes
Room rates are including 9% VAT and excluding 12.5% city tax.
Deposits & Cancellations
Reservations must be guaranteed with a credit card at time of booking. You can cancel your reservation free of charge up to 12pm 1 day prior to your arrival date. Any amendments, cancellations, or no-shows after the cancellation deadline will result in a charge for the entire stay. Please note that group bookings, offers, certain dates of stay and room categories are subject to different terms and conditions.
Arrival & Departure
Check-in is from 3pm on the day of arrival and check-out is at 12 noon on the day of departure. For arrivals prior to check-in time, pre-booking of the prior night may be requested in order to guarantee the room is available upon arrival.
Transfers
Rosewood Amsterdam offers a private transfer which can be requested with our concierge. An extra fee applies.
Additional Person Policy
In certain room types, an extra bed can be provided. For children 12 years and under, a charge of EUR 150 per night plus 12.5% city tax applies. For 13 years and older, a charge of EUR 250 plus 12.5% city tax applies. Extra beds are subject to availability upon request and a maximum occupancy is based on the chosen room category. Children 6 years and under may stay in their parent’s room at no additional cost, with baby cots available upon request.
Pet Policy
Rosewood Amsterdam welcomes dogs and has a dedicated dog program providing a range of cozy dog beds, bowls and toys. The following guidelines have been put in place to keep pets and guests happy:
Smoking Policy
Rosewood Amsterdam has implemented a smoke-free policy as a commitment to providing a safe and healthy environment for guests and associates alike. Our smoke-free policy applies to cigarettes, cigars, pipes (including electronic and e-cigarettes), and vape pens or e-cigars.
Q: What is room key in Apple Wallet?
A: Now you can add your room key to Apple Wallet and access all areas of the hotel with only your iPhone and Apple Watch. It's easy, convenient, and private.
Q: How secure are room keys in Apple Wallet?
A: When your room key is added to Apple Wallet on your iPhone and Apple Watch, it’s stored on your device, which means Apple doesn’t see the spaces you access or when. Your data is private and secure.
Q: What do I need to get started with room keys in Apple Wallet?
A: 1. An iPhone or Apple Watch running the latest version of iOS or Apple WatchOS.
2. An Apple ID signed into iCloud
Q: Does my iPhone or Apple Watch support room key in Apple Wallet?
A: To add and use a room key in Apple Wallet, an iPhone 6S or later, or iPhone SE (2nd generation), with the latest version of iOS. Optionally, an Apple Watch Series 5 or later, or Apple Watch SE, with the latest version of Apple WatchOS.
Q: How do I set up my room key in Apple Wallet?
A: After checking in, you can add your room key to Apple Wallet at our front desk or via an email you will be sent. Your room key will be activated once you check in and your room is assigned.
Q: How do I use my room key in Apple Wallet?
A: To use your room key, simply hold your iPhone or Apple Watch near the door lock and elevator reader. With Express Mode, there’s no need to unlock your device or open an app.
Q: I am not able to add my room key to Apple Wallet. What do I do?
A: Contact Reception and they will assist or provide you with an alternative room key
Q: Do I need to unlock my iPhone to use my room key in Apple Wallet?
A: With Express Mode, you don’t need to wake or unlock your iPhone or Apple Watch to use your room key in Apple Wallet.
Q: What happens if my iPhone needs to be charged? Can I still use my room key in Apple Wallet if my iPhone has a dead battery?
A: If your iPhone needs a charge, your room key in Apple Wallet will still work. Power Reserve provides up to five hours of access after the device’s battery needs to be charged, so you can still get inside.
Q: Can I use room key in Apple Wallet without mobile/cellular signal?
A: Your room key in Apple Wallet can be used even if iPhone or Apple Watch does not have network connectivity, as the room key is stored on your device.
Q: What happens to my room key in Apple Wallet if I lose my iPhone or Apple Watch?
A: If your iPhone or Apple Watch is misplaced or lost, you should use Find My iPhone to suspend or deactivate your Rosewood Amsterdam Key in Apple Wallet. Instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472. Your room key in Apple Wallet will then be reactivated once your device is recovered. You can reactivate a found device that was suspended via iCloud.com.
Q: Does it cost anything?
A: There is no additional cost to add or use your room key in Apple Wallet.
